Support

A quick guide, answers to common questions, and a direct line to the developer.

Contact the developer

INSILUME is in development. A public download is not yet available.

developer@insilume.com

INSILUME is developed by 深圳市希赫拉科技有限公司. Contact us with product, support or privacy questions.

Getting started

  1. Choose a supported model service in the App, enter your own API key, review what is sent and agree to connect.
  2. Follow the permission instructions for your installed edition. The Direct edition uses Accessibility permission; the Services path receives a selection through macOS Services.
  3. Select text in a supported application and press your configured shortcut. A Services menu entry is also available in applications that support macOS Services.
  4. Read the answer in the nearby bubble. Click outside, leave the application context or press Esc to end the session.

Answers follow your primary system language by default. You can independently choose Simplified Chinese or English. Interface language and answer language are separate settings.

Common questions

Can I download it or install it from the App Store?

There is no public download yet, and we do not claim App Store availability. Distribution details, system requirements and installation guidance will be added here when the product is released.

Do I need an INSILUME account?

No. Your model provider may require its own account and a valid API key. The provider's pricing and terms apply independently.

What if selected text is unavailable in an application?

Make sure text is selected and check the permissions or Services configuration for your edition. Selection support varies by application. Protected input such as password fields cannot be read. INSILUME does not use OCR or screenshots to capture unavailable selections.

Why is there no answer or a provider error?

Check your connection, API key, selected model and provider balance or quota. Follow the specific error shown in the App. Never send your API key to the developer. If the provider is temporarily unavailable, try again later.

Why can't this selection be sent?

Selections are limited to 2,000 user-perceived characters, counted as grapheme clusters. Longer selections are rejected locally. Protected input, capture failures or other safety limits may also block a request. Follow the specific message in the App.

Does selecting text automatically send it to a model?

No. You must deliberately request help using the shortcut or Services menu and consent to sending data to the configured provider. A provider change requires consent again.

Can I rely on an AI answer as a final authority?

Models can make mistakes or omit information. Check important facts against original sources and use appropriate professional advice for professional decisions. INSILUME does not provide web search or real-time fact verification.

Report a problem

Include your App version, macOS version, source application, steps to reproduce and the error shown. Redact private information before attaching a screenshot.

Do not send API keys, passwords, private selections or complete documents. A description is usually enough to begin; we will contact you if more information is needed.

Privacy questions

See our Privacy Policy for selected text, context and third-party model handling. Email developer@insilume.com with privacy questions or a request to delete support correspondence.